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Conflict Resolution |
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For further information we can be contacted by E-mail |
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Tel: +44 (0) 2476 545858
Fax: +44 (0) 2476 545858 |
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Oakgates
Newlands School Lane Stretton on Dunsmore Warwickshire CV23 9NB England |
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Duration: 1 Day
Audience: Any person who’s day to day work may involve conflict with others.
Facilities: Classroom, Wipe board, Flip chart, TV-Video, OHP.
Numbers: Maximum 20
Aim: To provide delegates with the knowledge, skills and understanding for them to successfully deal with conflict situations
Objectives: At the end of the course delegates will be able to:
1. Recognise the potential for a conflict situation
2. Explain the conflict resolution model and its various components
3. Differentiate between warning signs and danger signals
4. Recognise the different ego states from the theory of Transactional Analysis.
5. Understand the ‘LEAPS’ model of communication
6. Explain the ‘5 Steps Appeal’
7. Recognise how attitude affects behaviour
8. Explain a citizens power to use force
9. Understand the condition of Positional Asphyxia
Overview:
Every day we speak to people with different agendas, different thoughts and different attitudes, the majority of these interactions will pass off peacefully, but in a number of cases a conflict situation will ensue that has to be resolved. Types of conflict can be as little as a raised voice, or as serious as physical assault. To deal with people in such circumstances calls for excellent communication skills and self-confidence.
The conflict resolution course teaches the delegate to recognise the various warning signs and danger signals before exploring models and theories aimed at diffusing situations. An input covering the right to use force and safe methods of restraint are also included. the warning signs that should heighten awareness and the danger signals that require a reaction.
Course Material:
All delegates receive a comprehensive workbook/manual for use during the course and as a reference aid afterwards. |